Problems buying a new domain --- Please Help!!

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Shopify Staff
Shopify Staff
645 60 127

Hey there, Rish! 

 

I would at this time encourage you to reach out to our support team at the help center to get this resolved. They will be able to access your account and help you with this issue. You can contact support here. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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New Member
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I am having the same problem I tried more than 15 times to refresh , change the information , I tried everything but still I can’t buy the domain , whenever I click “buy domain” this error notification pops up “please try again”
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Shopify Staff
Shopify Staff
645 60 127

 

Hey, Joe

 

I would also recommend that you to reach out to our support team at the help center to get this resolved. They will be able to access your account and help you with this issue. You can contact support here. Alternatively, I can email you directly, once you respind to the said email I will be able to look into this for you, which option would you prefer? 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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New Member
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Yes please I would like you to help me solve this problem , I have always
faced hurdles and problems while using Shopify, I had to close down 2
perfectly settled shops that I worked really hard on just because the
problems couldn’t get solved , and I really don’t want to loose this one
too , I sincerely need your help

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Shopify Staff
Shopify Staff
645 60 127

 

Hey again, Joe

 

I have reached out to you via email and will continue this conversation there. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hello Bo,
Can you help me too please?
I am also trying to buy a domain name. Double checked the spaces and info, still says "please try again" in the red box. Thank you.
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Shopify Staff
Shopify Staff
645 60 127

Hey there, @CTV 

 

I am going to reach out to you also to get this resolved. For anyone else who experiences this issue, I would at this time encourage you to reach out to our support team at the help center to get this resolved. They will be able to access your account and help you with this issue. You can contact support here. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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