Problems buying new domain. please help me.....

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Callan
New Member
2 0 0

it’s saying try again and edit information but I’ve double checked everything and it is fine so please may I have some help

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anorudo
New Member
1 0 0

Hi Elle,

like some of my colleagues above me, I have the same problem buying a new domain!
Error message: "Please try again" Edit store information!

I emptied cache, checked my information and changed to credit card as primary payment method!

Please help me to solve this issue!

Thanks in advance,

Anorudo!

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Elle
Shopify Staff
Shopify Staff
1083 97 178

Hi, everyone

If you have encountered this error our support will need to look into your account to help resolve the issue. 

You can reach our team directly here or through social media

Please let me know if you have any issues getting in touch with our support! 

Thank you,

Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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lifeshopping202
New Member
1 0 0

hello guys,

i want to buy a new domain but i get error "please try again" my all informations is the same but the error point to me to check your store information. can one please help me.  thanks

all my store information is correct 

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Elle
Shopify Staff
Shopify Staff
1083 97 178

This is an accepted solution.

Hi, @lifeshopping202 

 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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