Hello All -
I've been having issues listing products on facebook and setting up a "shop" in FB. I've tried removing and reinstalling and a few hundred variations it seems, which probably just made it worse (sigh)....
When I click on Facebook under sales channels > Set up Facebook Page Shop the first 4 sections show as completed.
The fifth "Facebook Commerce Account" says: "To continue selling on Instagram, we need to delete your current Commerce Account and create a new one with your Shopify information and products." The button says "Delete and Continue". I click that and a red pop up appears and says "Failed to delete commerce account. Please Try Again."
I've tried again with the same result.
Any help would be appreciated.
Having the exact problem myself. Hopefully someone answers with the solution.
Looks like there is a server error on facebook-ads.shopifycloud.com it's returning a 500. Nothing to do but wait until it's fixed.