Problems with my cart page

Ivy7
New Member
2 0 0

Once I’ve added everything into my cart and try to check out, my page just refreshes. I’m not able to go on the check out page/ insert shipping info if I only click buy it now button. Does anyone know what this means 

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Aria
Shopify Staff
Shopify Staff
811 27 273

Hey, @Ivy7!

Aria here, I'm on the Social Care team at Shopify.

Without being able to see your store, it's difficult to guess what might be causing this. My first thought is that it's a theme issue. Which theme are you using? What happens if you install a different free theme in your store, does the problem still persist on the other theme?

Which plan is your store on?

Aria | Social Care @ Shopify 
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Ivy7
New Member
2 0 0

Thank you for your response! It’s currently on boundless. I just changed it to Brooklyn and it looks like it doing the same. Is there a step that needs to be setup before the check out process working? 

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Aria
Shopify Staff
Shopify Staff
811 27 273

Hey, @Ivy7!

Thank you for confirming that.

Your store needs to be on a valid payment plan as well. Which plan are you on?

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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