Problems with web display

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New Member
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Hello,

I have received complaints about customers not being able to view my website (www.calmspice.com). It shows perfectly on my computer under the chrome brower however it does not display on safari. This is the view they are shown:

Displaying 512595027.jpg 

How can I correct this problem? 

Thank you,

Paige Ceasar

Calm Spice Team

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Shopify Staff
Shopify Staff
208 0 27

Hi, Paige!

I’m Melissa, a Shopify Guru. Thanks for posting. I have tried that link in your post with the image, but am unable to view it currently. I have checked your site and tried to replicate it on my end through Firefox and Safari and seeing no issues while browsing your site.

See here: https://screenshot.click/_31-28-byqt8-kh2kh.jpghttps://screenshot.click/_31-28-byqt8-kh2kh.jpg

Would you be able to try that link to the image again so I can take a look and see if I can offer any further insight? An update may be needed for the particular browser or possibly the cache/cookies may need to be cleared.

Hope this information helps! You can reach out to the Guru team  https://docs.shopify.com/support  if you have any questions.

Have a great day!

Melissa | Shopify Guru
  

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New Member
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Hello, I having the same issues on my web (thepuzzledesign.com). Customers are experiencing problems to buy it, the web keep refreshing when they are try to pay.

 

Can you please look into this/?

 

Thanks

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