Product Descriptions not showing up!

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New Member
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Hello, I am having issues with my Product Descriptions not showing up. Since the beginning we could never see them appear on the website. please help as this is super important for our customers and really affect us ! thank you!Here is the descriptionHere is the descriptionnot showing up anywherenot showing up anywhere

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@SofiaVCan you post a link to your store?

What theme are you using?

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Trailblazer
271 12 21

Hi @SofiaV 

You can follow this guide by LearningDaily

Once logged in, select Online store, then below Themes, click on Customize on right side of screen

then select Theme Settings tab (top left area)

Select Product Grid then a list will show and deselect Show Product Information on Hover and Save.

Hope it helps!

By the way, If you have any issue while do your business on Shopify, this website: Avada Commerce would be useful.

Was my reply helpful? Click Like or Mark it as an Accepted Solution to let me know!
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New Member
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Hi ! Brooklyn

Yesturday, Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.Captura de pantalla 2020-07-08 a la(s) 10.57.50.pngCaptura de pantalla 2020-07-08 a la(s) 10.58.01.pngCaptura de pantalla 2020-07-08 a la(s) 10.58.08.png

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New Member
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Hello! Thanks!!!.... Yesterday Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.

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New Member
5 0 0

Hello! ....Yesterday Shopify support helped me, there was a problem with the app "Products Options and Customizer" (which we've have a lot of problems with), and now I can see my product descriptions, BUT, now there is a huge gap between the product descriptions and the images shown below, I´ll attach some pictures.

link:https://colorderosa.mx

.

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@SofiaVAre you referring to the small images underneath your larger one - and your product description?
If so - those options are all set by your theme. Your using a copy of Brooklyn. That is the image / product description layout for Brooklyn.

You can choose a new theme, customize the product page, or create your own theme.

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New Member
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Hi! The gap just apeares yesturday from adding product description, So this
is new it shouldn’t happen. It seems shopify is trying to adjust it but no
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