Product Image Could Not Be Added

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Tourist
8 0 6

I am adding new products.

 

Everything else is good, but just can't add the image.

Screen Shot 2019-12-04 at 3.10.14 PM.png

 

 

I restarted the laptop and this issue still exists. The image is just 126k.

 

Is it a system error or my OS error? 

 

Thank you.

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New Member
1 0 1

I'm having the exact same issue.  waiting in line via chat to ask someone about it.

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New Member
1 0 1
Having the same issue. Uploads via the shopify app worked though.
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Tourist
8 0 6

If you could kindly update Shopify customer service's response here, we will thanks a lot.

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Tourist
4 0 2

Same problem here in Belgium.

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New Member
1 0 1

Please let us know what the update for the solution is! 

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Tourist
3 0 5

Yes I’m having the exact same issue and am waiting in chat. It seems like it’s on Shopify’s end, I’m glad it’s not my computer or internet. Good luck everyone!

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Tourist
3 0 5

I just talked with the Shopify help chat, here’s what they said:

 

Troy K: 

Hi! This is a current issue that our developers are aware of and working on. Things like this don't typically take too long to fix, but I don't have an exact estimate of when it will be back up and running. I can personally send you an update once things are back up and running

 

so it should be fixed soon, and isn’t on our end.

 

Edit for workaround: 

As a temporary work around, you can add the images to your files (Settings>Files), and then in the product editor, click the Add Image from URL button and add the URL that was given for the specific image when uploading to your files. Currently this is the only workaround. Our developers are currently working on this issue!

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New Member
1 0 0

Same issue here. Still not resolved.

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Tourist
8 0 6

Thank you Irina! Hope it will be fixed soon.