Product Import - Line 2: Src cannot be blank

rogersab1223
Shopify Partner
9 0 2

Hello - 

 

I'm trying to upload 210 SKU's as I'm migrating a client's store to Shopify.  I have followed the instructions exactly and started with the example upload .csv file.

 

I'm getting the following error at upload:

Line 2: Src cannot be blank.

 

I'm ASSUMING that is Image Src, which is not blank, there is a functioning URL there (when I copy/paste the URL into a browser, the image is displayed).

 

I have tried removing all data from the Image Src column to no avail.

 

Any help would be greatly appreciated.

benyoba
Excursionist
24 0 6

It seems like you are missing the image url. A screenshot would be handy to determine the exact problem.
Are you using variants? In case of variants you need to fill in both the the "Image Src" and "Variant Image" columns.
The best solution is to create one of the items manually, extract it in a csv and compare it with the file you want to load to see what's missing.


0 Likes
Fiona75
New Member
1 0 0

Hi Benyoba,

 

I am having the same issue,  I understand what you are saying, however my list of headings doesn't have variant image as a column anywhere

0 Likes
inkamloops
New Member
2 0 0

I have the same problem and it is super frustrating. I've tried so many things to get it to work and nothing works. 

I reduced my product import file down to 1 product in order to keep the troubleshooting as simple as possible. I've changed the Image Src to several different image types, jpeg, png, jpg (I discovered Shopify doesn't support jpeg filetypes so that is a no no) and I always get the same error

Screen Shot 2021-02-05 at 9.46.27 AM.png

 

 

 

 

 

 

 

 

 

 

 

but as you can see in the 2nd image, my Image Src is not blank!

Screen Shot 2021-02-05 at 9.46.43 AM.png

 

 

 

The only success I had was when I deleted all 3 "Image" fields - Image Src, Image Position, and Image Alt Text.

Please help. 

I am migrating to Shopify from Weebly and have over 3000 products too move - way to many to do manually.

0 Likes
inkamloops
New Member
2 0 0

More troubleshooting notes:

Just to make sure the import function is working, I imported the product sample template - and it imported successfully.

Next, I copied and pasted the Image Src url from my own product import file into the Shopify product sample template - if there is a problem with the Image Src url in my product file, it should throw an error when importing the Shopify product sample template again. IT DIDN'T throw an error - meaning there is nothing wrong with the url in my file. In other words, it works when used in the Shopify product template import, but it doesn't work in my product import. Seems like something else is wrong.

0 Likes