Product description does not update correctly

scinider
New Member
1 0 0

Hello 

Whenever I update the description of the product, it's saved and appears on the live site. But after a short while, it would revert back to the previous description and not the updated one. Please help thanks!

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Olivia
Shopify Staff
Shopify Staff
381 34 88

Hi, @scinider!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network. That definitely doesn't seem right. Are you able to replicate this issue if you try using a different device? Furthermore, can you try the following troubleshooting steps with me:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection

This will help us rule out any local errors and figure out what else might be going on. If the issue does persist after that, please share these details with us:

  • What theme and version you are using
  • Any apps installed in your store 
  • Screenshots of any errors you notice

I'll be waiting for your reply until we can resolve this.

Warm regards,

Olivia | Social Care @ Shopify 
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