Product exchange

8 0 2

Most of my products are the same price.

After my customer placed an order, she asked me to change it to other item after I already fulfilled on the system.

I couldn't find anywhere to process that request.

I ended up just manually adding/ reducing inventory.

Am I missing something?

I use debut.

My website is


Thank you!


Shopify Staff
Shopify Staff
128 12 24

Hi, @MegT!


I'm Miles from the Social Care team at Shopify. Great question!


Once an order is marked as fulfilled, it's not able to be edited, however, you can always unfulfil it which will make the order editable again. To unfulfill an order, and edit it, follow these steps:


  1. Check the order is not archived by going into the order and clicking "More Actions" next to "Edit". See screenshot. Click "Unarchive" if the order is archived.
  2. Click "More" underneath the fulfilled products and then click "Cancel Fulfillment". See Screenshot.
  3. Now the order is unfulfilled, you're able to click edit at the top of the order to replace the item with a new one.

There are a couple of things to be aware of when editing orders, such as keeping an eye on the shipping and discounts on the order, as they may also need manual intervention when editing an order. You can learn more about that here:


Thanks again for the question.


Have a great day.

Miles | Social Care @ Shopify 
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