Product images disappeared

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New Member
2 0 0

We noticed a lot of images have disappeared from our webshop.

It seems to only apply to secondary product images, we haven't encountered any products (yet) that do not have an image at all.

 

Is this a CDN issue and how do we resolve it / prevent it from happening again after re-uploading all missing images?

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Shopify Expert
808 67 188

Are you sure it's not a display issue in your theme code? ... or maybe uploading by spreadsheet and overwriting?


I haven't heard of product images deleting themselves.

 

If you believe it's a website issue send the URL and we can take a look.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
Enjoy the adventure!
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New Member
2 0 0

Hi Joe,

it is neither a display issue in our theme code (images are missing in the back end as well) or uploading by spreadsheet and overwriting (we don't).

FYI; I've found multiple instances where people raise the same issue here on the Shopify discussion panel, without any resolution besides them simply re-uploading the images themselves.


An example of a product where it happened:
https://misc-store.com/collections/1012-terra/products/1012-terra-terra-hydro-80-80

 

This is the image url for the image shown:
https://cdn.shopify.com/s/files/1/0072/3104/5683/products/1012-Terra-Hydro-XS-0.jpg


Our product image name taxonomy is numbered at the end, so the next image in this case is simply 1012-Terra-Hydro-XS-1.jpg


https://cdn.shopify.com/s/files/1/0072/3104/5683/products/1012-Terra-Hydro-XS-1.jpg does not return anything

For a quite a few (seemingly random) products, the (secondary) images just vanished.



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Shopify Expert
808 67 188

In that case I would contact Shopify support. Maybe they can check their logs to see what action caused the products to be deleted.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
Enjoy the adventure!
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New Member
1 0 0

Hello  LeondeR

 

 

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Excursionist
30 0 15

We also have this problem. Anyone identify problem/solution and why it might be occurring?

Randomly all except perhaps one image disappears in a product with no variants, or all images except the first image linked to a variant in a product with variants. This is happening frequently and regularly.

 

 

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