Product not showing up

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New Member
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For some reason, just yesterday, my Products stopped showing up when clicking on any of the  Collections.  Just says there are no products in this collection.

I have checked the Menus all okay....checked the Products to see if they have the Collection items tagged., all okay.  Of course all the products are still on the site and each page can be viewed from the back end.  

I can even pull up a product individually when  using the exact URL when copied from the Product Preview.  But when going into my site as a customer and searching any of the Collections, no product comes up at all.

Any ideas on how to fix this issue please???

 

Thank you

 

Jason

 

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Shopify Partner
949 142 155

Hi Jason,

Have you modified any liquid file pertaining to a collection template? Would you mind sharing your store's URL?

Cheers!

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- Should you need any direct help: contact@jhkcreate.com
K&J
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Shopify Partner
949 142 155

Check if you can see your products here:

domain.com/collections/all

Replace "domain.com" with your domain and let me know

 

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- Should you need any direct help: contact@jhkcreate.com
K&J
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New Member
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Hi There

Did you receive my email reply.

 

I was poking around in one of the liquid files as I was trying to see how easy it was to embed a video, but did not save any changes.

Are you able to fix this problem for me??  If so, how much, and when can you do the job?

 

Thanks

Jason

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Shopify Partner
949 142 155

Hi @JasonWebb ,

Didn't seem to have gotten your e-mail there, we can assist at once. Let us know!

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K&J
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New Member
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That’s great, how much to fix this problem please?
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Shopify Partner
949 142 155

It's it's an easy fix then that wouldn't be fair to charge. Anything more involved we'll let you know. Would you mind sharing your store's URL so we can request collaborator access?

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- Should you need any direct help: contact@jhkcreate.com
K&J
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New Member
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Okay thank you

www.petzabulous.com

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Shopify Partner
949 142 155

Access Sent!

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- Should you need any direct help: contact@jhkcreate.com
K&J
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New Member
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authorized the access just now.

 

Thankyou again,

 

Jason

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