Product "doesn't ship" when Adding Product to Shipping Rates

emilymmasse
New Member
2 0 1

I have added shipping rates and profiles. When I try to add products under the shipping profile, most of my items show "item doesn't ship" and does not allow me to click/add shipping rate. I'm wondering what selection needs to be changed to add product to shipping rates? Thank you! 

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Ron-Anderson
Shopify Partner
52 2 8

Hi @emilymmasse,

It's possible that your products are not set to 'physical'. Each product listing (or variant listing, if you use variants) has a check box that states, 'This is a physical product'. When this box is unchecked, Shopify assumes it has no physical properties and therefore does not require shipping. I would check this first. If the box is checked, and the issue is persisting, you may want to reach out to Shopify support for assistance.

Best regards,

Ron

Product Specialist @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
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emilymmasse
New Member
2 0 1
You're bang on. Thank you so much!