Product type bug

Diego74
New Member
12 0 0

Hi, I have a problem with product type, I see product type that doesn't exist and this is a problem because I use a widget with product type. there is caos.

Can you help me please?

0 Likes
Rae
Shopify Staff
Shopify Staff
881 63 253

Hi, @Diego74

My name is Rae, and I work for Shopify. I'm happy to help out with the troubles you're having with product types

Can you please tell me a bit more about what you mean when you say you can see a product type that doesn't exist? Is this showing up on one of your products, or somewhere else?

I'd also love to hear some more information about the widget you're using, and how this works. Is it an app downloaded from the Shopify App Store?

In the meantime though, if you'd like to remove a product type that's appearing on some of your products, you can do so by using the bulk editor. To get started with this, just follow these steps: 

  1. Log in to your Shopify admin 
  2. Click on 'Products' in the lefthand sidebar 
  3. Click the checkbox at the top of your product list 
  4. If you have more than 50 products, click the blue text that says 'Select all 50+ products in your store' as mentioned here 
  5. Click 'Edit products' at the top of your product list 
  6. This will open up the bulk editor, and at the top of the page click 'Add fields' 
  7. Under 'General' click 'Product type' to add this column to the bulk editor
  8. You can now go through your entire list of products to add and remove product types as necessary 

Please let me know if this helps resolve the troubles you're having. However, if you're still seeing a product type that doesn't exist on your store, please let me know exactly where this is appearing so that I can continue helping out with this. 

I hope to hear back from you soon! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Diego74
New Member
12 0 0

Hi, I tried more than one template, buy the problem Is the same, i created 15 product type for about 100 products, buy, the widget show me 34 product types that I don't know.you can are that in the following link https://4pawsmart.com/collections/cani 

The widget use this code to list product types

{% for product_type in shop.types %} {{ product_type | link_to_type }} {% endfor %}

0 Likes
Rae
Shopify Staff
Shopify Staff
881 63 253

Hi, @Diego74

Thanks for following up with me. 

Can you please confirm where you downloaded this widget from? 

If you downloaded it from the Shopify App Store, it's likely a third-party app developed by a team who is external to Shopify. With that in mind, I recommend reaching out to the app developers directly for more information on why this is happening. You can contact these developers by following these steps

However, if you downloaded this widget from another website, or from a different developer, I suggest contacting that developer via the original website you downloaded the widget from for more assistance with this. 

Please keep me posted on how this goes! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Diego74
New Member
12 0 0

Hi, thanks for your support but I tried this template right now to verify ("Expanse", downloaded from shopify store) and the problem is the same, under category there are a lot oof elements tha don't exist in my site, This image expalne what I see, Th eproble is in shopify in producti pypes

 

Category.png

 
 
0 Likes
Diego74
New Member
12 0 0

Hi I create other shopify account and a update my theme, in this new account it's all ok, so the problem is in my shopify official account.

In the attachment the new profile with my theme

I need that shopify to solve this big problem

New test profile.png

0 Likes
Rae
Shopify Staff
Shopify Staff
881 63 253

Hi, @Diego74

I appreciate these extra details and screenshots. 

In order to help look into this further though, I do need to know where you originally downloaded this widget from. Can you please confirm if you downloaded it from the Shopify App Store, or if you used third-party coding to add this feature to your theme?

I'll need this information to help determine the best way to continue troubleshooting this effectively. 

Thanks, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Diego74
New Member
12 0 0

I use a template of templatemonster company

0 Likes
Rae
Shopify Staff
Shopify Staff
881 63 253

Hi, @Diego74

Thanks for confirming. 

Is the widget you're using built directly into this theme template? If so, I recommend contacting TemplateMonster via their website for more help with this. 

However, if this widget isn't built into your theme, or if it was installed from another site, please let me know. 

Best, 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Diego74
New Member
12 0 0

Hi my theme use this code to list product typesCode.PNG

0 Likes