We run a collections based clothing business and we repeatedly have an issue each collection where products will sell into negative. Even when we don't allow that option.
We have a very large volume of customers on our site at the same time during launches, with the majority of items selling out within a few minutes.
This doesn't happen to all the items, only a few random products. Most will get to 0 and people will be informed that it's not availale at checkout if they still have the item in their cart. But some will sell into negative each time.
This is extremely frustrating because even though we try to allow a couple extra of each product in each size, we've had products sell into -3 before and have had to let customers down.
We've spoken with Shopify at length on this and the team there cannot seem to figure it out.
Just wondering if anyone else has gone through the same issue or could offer some suggestions.
Thanks in advance
I am guessing the issue is that you have set for Variants that Shopify allows to sell if products go out of stock.
If you open the Variant page, there is a checkbox "Allow customers to purchase this product when it's out of stock". If you don't want it to go negative, the checkbox should be off.
Same - anyone heard of a fix. - every one of my products says stop selling, and yet here we are with all the negatives.
I too am having this same issue. Anyone have a fix for this?
I solved the issue for my client's store. Maybe its the same problem for y'all. The inventory field in the product editor is funky. When you change the number and the cursor is in the number box, scrolling will change the number, sometimes drastically if you try a big scroll!
If you want to look into the history of a variant's inventory, you can do so by going to the variant or product and clicking "View inventory history"
from there you can pinpoint where things might have gone wrong. Shopify simply doesn't allow sales after inventory hits 0 and the item isn't allowed to oversell, so the problem must be user error.