Dallas here from the Social Care team.
Two be honest, there are two possible options that this could be.
The first is a cache issue. Have you tried clearing your browser cache? This link gives the instructions for how to clear the cache for all browsers. Can you do that and then add another item and let me know how it works? If it is still not working could you try adding an item from AliExpress in a completely different browser? That way if I need to send it up to my tech team we will have done some troubleshooting ahead of time.
The other option is that you could have an app in place that is adjusting the inventory values. If you could take a screenshot of all of the apps that you have and send it over to me?
With those bits of information we should be able to narrow down closer to the actual issue to see what might be causing the inventory malfunction.
I look forward to hearing your response!
If you're noticing issues with your account after you added that app it might be worth reaching out to the app developers to see what they say or to see if they have any fixes for this.
If they don't have an answer then it might be worth deleting the app.
I hope that helps,
When you go onto the product page in Oberlo do you see an indication of where the item will/will not ship to? If you go into the Oberlo app and click on the product page you will see something that looks like this if it is unavailable to ship in the country:
Or it will look something like this if it is available to ship in the country:
In order to ensure that all the products you are seeing are available to ship to your desired country (in this case the United States of America), you can actually select a country code at the top of the product searching page.
Does that help to answer your question?
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