Products disappearing from store randomly

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Tourist
3 0 0

We have been having a persistent and seemingly random problem with our Shopify store for the past two months, products keep disappearing once they have been uploaded. They are in fact saved and briefly visible in our shop, but most times that we add products, varying numbers (sometimes one and sometimes several) of them will disappear within 24 hours of being posted. They also disappear from "Recent Activity" in our shop's dashboard. This is not a consistent problem, it seems to happen randomly without any specific pattern, except that it always occurs within 24 hours.

Has anyone else had this happen to them? Does anyone know could be causing it? We have tried contacting Shopify customer support, but they were not terribly helpful.

It's obviously a big issue for us and the constant worry and double checking to make sure products stay in our shop is becoming very frustrating. As a last resort we've considered dropping Shopify completely if it cannot perform as advertised, so any suggestions are very much appreciated!

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Shopify Partner
1219 4 76

Just a thought - do you have any Apps installed? I'm thinking you may have one that synchronizes between stores.

www.bookthatapp.com
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Tourist
3 0 0

We do have a couple apps installed, but can you specify what you mean by synchronizing between stores?

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Shopify Partner
1219 4 76

Here is an example of an app that synchronizes (I'm not saying this App is installed on your site, nor that it causes problems): http://apps.shopify.com/shop2shop

www.bookthatapp.com
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Shopify Staff
Shopify Staff
5704 0 312

We have tried contacting Shopify customer support, but they were not terribly helpful.

Hello there, did you send an email or speak to someone on the phone? Please submit what's above here: http://support.shopify.com/customer/portal/emails/new. We'll look into this!

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
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Tourist
5 0 1

I have got the same problem. I have uploaded 45 products into my store but every day (every 24 hours) I see that my store has lost 4-6 products then I have to go back to the back of the store (products-collections) to upload them again. Or have to click on "Manage" then click on "Online Store" to upload them back to the store. Don't blame that because you installed apps then this problem happened. Is there anyone using Shopify platform without installing any app? Like Abandonment, Oberlo, Hurrify-Countdown time, etc.? As these apps are necessary to run the store. I start getting bored of this and may switch to Woocommerce or other platform.

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New Member
3 0 0

I am having the same problem - products randomly bump off the online store for no reason. it can't be that one has to check every day to make sure all products are online in the online store. and of course we all have apps - you pretty much need them to run a proper store. @Shopify - what is the issue and what are the developers doing about it? Thanks for your response and support. I think we all are waiting in anticipation.

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