Purchase Wrong Domain - Cancelling

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New Member
2 0 1

Hi, i have accidentally bought a wrong domain.. i wanted to buy fengshuioutlet.com but however i bought fengshuioulet.com without the "t". How do i cancel the domain? thanks

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Community Moderator
Community Moderator
3073 231 502

Hi @fengshuioutlet,

 

Nick here from Shopify. 

 

Can I ask where you bought your domain from? If you bought it from a third party your best bet is to reach out to the domain provider directly. If you bought the domain through Shopify, can you let me know (if the best email is the one you signed up to the community with?) and I can take a closer look into this for you then?

 

Looking forward to hearing from you.

 

All the best, Nick

Nick | Community Moderator @ Shopify
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New Member
1 0 0

Hi,

 

I purchased the wrong domain at your site.

The domain is:
vitiligoawareness-shop.com


It should be:
vitiligoawareness-store.com

 

please help!

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Community Moderator
Community Moderator
3073 231 502

Hi @VAI,

 

I will need to send this to our financial services team to review. Each case is different, so the team will need to look into it and will make a decision then. I have sent you an email directly (I used the email you signed up to the community with) about this to verify your details and we can move the process forward from there. If for any reason you didn't receive an email, please let me know in a reply here. 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 0

Hello Nick, I have the same problem :/ I wrote wireless-charges.com instead of wireless-chargers.com :/ it's missing the 'r' in the chargers name. Please HELP!

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Community Moderator
Community Moderator
3073 231 502

Hi @Psybelo,

 

Similar to the post above. I have reached out to you on the email you used to sign up to the community. We will need to verify your details before sending it to the financial services team to review. If for any reason you didn't receive an email, please be sure to let me know here. 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
3 0 0

Hello Nick :) yes I've received it. Thanks for your support!

 

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