Purchase Wrong Domain - Cancelling

Solved
fengshuioutlet
New Member
2 0 1

Hi, i have accidentally bought a wrong domain.. i wanted to buy fengshuioutlet.com but however i bought fengshuioulet.com without the "t". How do i cancel the domain? thanks

Nick
Community Moderator
Community Moderator
3512 281 675

Hi @fengshuioutlet,

Nick here from Shopify. 

Can I ask where you bought your domain from? If you bought it from a third party your best bet is to reach out to the domain provider directly. If you bought the domain through Shopify, can you let me know (if the best email is the one you signed up to the community with?) and I can take a closer look into this for you then?

Looking forward to hearing from you.

All the best, Nick

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
VAI
New Member
1 0 0

Hi,

 

I purchased the wrong domain at your site.

The domain is:
vitiligoawareness-shop.com


It should be:
vitiligoawareness-store.com

 

please help!

0 Likes
Nick
Community Moderator
Community Moderator
3512 281 675

Hi @VAI,

 

I will need to send this to our financial services team to review. Each case is different, so the team will need to look into it and will make a decision then. I have sent you an email directly (I used the email you signed up to the community with) about this to verify your details and we can move the process forward from there. If for any reason you didn't receive an email, please let me know in a reply here. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Psybelo
Tourist
5 0 3

Hello Nick, I have the same problem :/ I wrote wireless-charges.com instead of wireless-chargers.com :/ it's missing the 'r' in the chargers name. Please HELP!

0 Likes
Nick
Community Moderator
Community Moderator
3512 281 675

Hi @Psybelo,

 

Similar to the post above. I have reached out to you on the email you used to sign up to the community. We will need to verify your details before sending it to the financial services team to review. If for any reason you didn't receive an email, please be sure to let me know here. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Psybelo
Tourist
5 0 3

Hello Nick :) yes I've received it. Thanks for your support!

 

0 Likes
Tygo
New Member
1 0 0

hi,

 

i also bought the wrong domain name i bought:  krullenwinkel.com but i need: krullenwinkel.nl

 

thanks

 

0 Likes
Nick
Community Moderator
Community Moderator
3512 281 675

Hi @Tygo,

In this instance, we would not be able to provide a refund. We can only look into and review refunds for misspelled domains and in the case of incorrect suffixes (.com, .info, .ca, nl), we do not provide refunds.

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Kandie
New Member
1 0 0

Hi Nick I accidentally purchase a domain name what do I do to get my money back? 

0 Likes