We purchased a domain yesterday via Shopify. We received confirmation of the transaction to our email address saying that we had paid for it. Under hte billing section it says that the transaction was refunded. When we go to search the domain to buy it with another provider it is saying that we own the domain on the records. We have no way of getting into this as it isn't showing under the domain panel in Shopify. Help pls?!
Hank here from Shopify.
Based on how you have described it, seems to sound like the domain is taken, and that is why the refund has been applied.
It can however be something else as you say it is stating you own the domain. Are you able to share the domain you were trying to purchase, as well as a screenshot of what it looks like within your admin (Online Store > Domains)?
I will happily look into this further and can follow up with our technical team if there is anything I can see on my end.
All the best,
Thank you for sharing your domain, however, I do not see any screenshots associated with your message.
Can you share these using the above button in the editor and I can try to determine what may be the issue?
Great work, that certainly worked out better!
I still think I need to investigate this closer to determine the issue. Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.
Once you reply to that email, I will look into this further for you.