Nick here from Shopify.
This is a common issue, I was also denied for my own store and it's something only Instagram can change. The best way to reapply would be to disconnect your Facebook and Instagram sales channels from your Shopify store as well as disconnect your Instagram account from your Facebook page. Then change your Instagram account to a personal one and reconnect them all including adding Facebook and Instagram back as sales channels on your store. It's not ideal by any means but it's the best way to reapply from scratch.
Hopefully, it works for you and if it does, if you could let us know in a reply here it would be greatly appreciated.
All the best, Nick
Hi @Nick ,
Thanks for your help.
The best way to reapply would be to disconnect your Facebook and Instagram sales channels from your Shopify store as well as disconnect your Instagram account from your Facebook page. Then change your Instagram account to a personal one and reconnect them all including adding Facebook and Instagram back as sales channels on your store. t's not ideal by any means but it's the best way to reapply from scratch.
I have disconnected the sales channels (Facebook, IG and Messenger) from Shopify. I disconnected my IG from my Fb page. I have changed my IG from Business to personnal. I have also removed my Fb page and my IG acount from my Fb Business Manager. Now I am waiting 2 or 3 days just to make sure, and then I'll try reconnecting everything.
However, in Fb catalog manager, my Shopify catalog still appears, and my products are still showing on my Fb page "Shop" tab. Should I delete the catalog as well? Should I also deactivate my Ad Account from Fb Business manager settings? Should I simply delete my whole business in Fb ("Permanently Delete Business") and create a new one after?
Just to confirm what your main issue is. Was your store denied eligibility to be able to tag products in posts? Or is it just connecting the profiles to your store admin in general?
Can you share the error message you are seeing to help give further context for troubleshooting, please. Regarding, removing the entire catalog, I am not too sure. I haven't heard of that but it might be worth trying it before removing the entire catalog as that is a lot of effort.
Hi @Nick ,
This is my (and many others) problem: https://community.shopify.com/c/Shopify-Discussion/quot-This-product-does-not-use-the-domain-you-sel...
1. Opened shop at "x.myshopify.com"; added FB & IG sale channels; applied for FB shop tab on my FB page & IG shopping
2. Bought my own domain in Shopify
3. Got approval from FB shop tab on my FB page (all is OK)
4. Got approval for IG shopping. Problem: all my products are grayed out and cannot be tagged in IG because "This product does not use the domain you selected for Instagram Shopping".
If I manually change, in the FB catalog, the URL of my products from my own domain to the same product page with "x.myshopify.com" instead, then all works and I can tag these products. But that manual change is gone the next time Shopify updates the catalog with URLs from my own domain.
5. There is no way to reapply for IG with my new domain.
Shopify helps chats (3 times over multiple days) say they can't do anything, and that I should contact FB.
FB Business chat (2 times over many days waiting for responses) say they can't do anything and that I should contact Shopify.
Apologies for the delay in getting back to you about this. Could you screenshot and post the error message in a reply to me here, please? I haven't heard of this before so I'm not familiar with it. Is it showing in Shopify or Instagram? Any information would be helpful. Also just to double-check that the Shopping option is turned on for you. It looks like the screenshot below:
It's really difficult to figure out what's going on here without taking a closer look. It really could be a multitude of things. Because of this, I have emailed you directly (with the same email you used to sign up to the community with) to verify your store and take a closer look. Please reply that email directly. If for any reason you didn't get an email, let me know here!