Random charges from Shopify

5 0 4

Hi everyone,


I have random charges from shopify and cannot get ahold on anyone to solve this problem. I have called and at this point have no answer. Does anyone have any suggestions on how to contact someone to get all these charges looked at?


Thank you

Shopify Staff
Shopify Staff
774 64 95

Hi @Katherine_Janes,

Ted here from Shopify, thanks for reaching out to us! 

I can see that you've been unable to contact our support and I'm sorry to hear this. I know this can be very frustrating to experience but I'm going to email now in regards to your billing query so I can authenticate your account and look into this with you as soon as possible.

To help our merchants receive a faster response, we’ve moved some phone conversations to online chats, email, Twitter and Facebook instead. You should be able to contact us here 24/7 or you can contact our Facebook support here anytime as well if you would prefer. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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