Well a few hours ago I went to bed, woke up checked my store and its gone? I’ve heard of people getting them removed for risk yet I haven’t received any reviews or requests for documentation? No emails? I would have happily provided anything needed but nah just shut me down?
How? I rely on my store I even spent relief money on ads and it started working out and selling then they just shut me down with no reason or notice or even a chance to prove myself? Balance is gone so i’m not even getting money back.
Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am very sorry to hear about your store. Can you send me a screenshot of what you see when you try to access the store? I can certainly have a look into this for you. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you. Please be sure to check your spam/junk folder for our emails as sometimes they can land there.
Thank you and we will speak soon!
Lulu | Social Care @ Shopify
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