Re: Hi

Shopify Staff
Shopify Staff
1107 92 123

Hi @Guy30,

Ted here from Shopify, thanks for posting your query!

As your store is paused, I can help you access the account and double-check if the auto-renew function is active. I’ll send you an email now to help authenticate the account and get started. 

When visiting the Help Centre page, you should see Support > Contact Support in the main menu or there’s a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead.

In some cases, Chrome extensions and cache can interfere with the Help Centre’s login/authentication process and you might experience a “loop” when trying to contact our support. If this happens, I’d recommend clearing your cache or log out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed. 
 
Many thanks,

Ted | Social Care @ Shopify
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