Sophia here from Shopify.
I'm sorry to hear that you lost your passport and driver's license. I know that can be a tough situation, and I hope you're able to recover or replace them soon.
In order to confirm which documents you can upload for ID verification, please let me know which region you're located in. Is this request in regards to setting up Shopify Payments, or did you receive a different type of verification request from Shopify?