Re: Unable to Change store currency in INR

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New Member
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My store is https://jewelsbyroop.myshopify.com

I want to change my store currency to INR but as I have my made my first sale, I am unable to do so. what is the possible solution to this?

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Shopify Staff
Shopify Staff
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Hey, @roopkgill24!

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

This feature is locked in the admin if you have already made sales, even a test order. The reason for this is so you can reach out to our support team and chat with us about the effects this will have on your business if you were to change currencies after sales have been made.

  •  Reporting: With changing between currencies, our reporting doesn't factor in the difference between currencies. So if you had €500 processed, that would show as €500 in reports. Say the next day, you switch to USD, the report would still read as €500 for previous processing. Since €1 is not equal to $1USD, the reports, in theory, will be wrong going forward.
  • Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. For example - €20, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
  • Apps: Some apps may have limitations when it comes to changing the selling currency. If you would like to know how changing the selling currency will affect your apps, you will need to reach out to the App partner to clarify before changing their selling currency.

With Shopify actively encouraging merchants in some instances to adjust currency for new features, we just want to make sure you are properly aware of any potential areas you need to be aware of for your account. That being said, there are also some possible workarounds

  • Reporting: You can set a “date range” for the data you are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.
  • Other: Making any adjustments to your product pricing if needed to factor in the currency difference. You’ll also want to review any of your product pages, themes, etc for currency information, that might need to be adjusted. Note that refunds will be processed in the new currency.

I hope this helps, let me know if you still want to go ahead with the currency switch and I can authenticate you're account and get the process started.

Speak soon! 

Lulu | Social Care @ Shopify
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