Re: What happened to the phone support?

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Why did Shopify remove its support phone lines to its clients?  

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Shopify Staff
Shopify Staff
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Hi, @WhereIsHelpLine.

 

Thanks for reaching out here. We've shifted to a web callback model to help you faster. This means you can request a callback from our Support Advisors at a set time rather than wait in the phone queue! For the fastest support, I'd recommend the live chat service. If you go to this page and click Contact Support you will be prompted to either login or continue without a store. Once you have selected an option you will be asked to ask about a topic. Search for your query and relevant help docs will populate as well as the option to proceed to live chat or email. You can also reach our Support team @ShopifySupport on Twitter or through Messenger on Facebook here.

I'm also happy to help you here in whatever way I can! Feel free to reply here with your query, I'm sure I can help.

 

Thanks!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
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