Redirect not working

Solved
Excursionist
16 0 5

Hello everyone, 

 

I receive a 404 page when going to this URL - https://travfurler.com/products/cat-travel-calming-kit?_pos=1&_ss=r 

In Shopify I have created a re-direct and added the above as the source URL 

and this one as the new URL to redirect to: https://travfurler.com/products/pet-remedy-travel-essentials-calming-kit?_pos=2&_sid=7bb662659&_ss=r 

 

The re-direct does not work after clearing the cache. 

I believe the reason is because the 404 is an actual page of some kind and the redirect will not work unless this page is hidden or removed. I looked through all of our pages we have created and cannot find one which is a custom 404 page. I do not recall doing anything in the theme/code so if I am correct, where would this page be? 

Thank you!

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Shopify Partner
449 60 91

This is an accepted solution.

Hi,
Actually redirect will work even if page exists
Can you please share screenshot of how you created redirect?

If helpful then please Like and Accept Solution.
Email: suhagiyajivan1992@gmail.com
Skype: jivan.suhagiya
First kind of Checkout Reminder APP: https://apps.shopify.com/checkout-reminder
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Excursionist
16 0 5

and just like that, you helped me fix it! My target URL was slightly incorrect. Rookie mistake. Thank you  

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