Refund for Subscription

New Member
1 0 0

Hi I signed up for the free trial but never ended up using it. I became pregnant and first trimester has been super difficult. I unfortunately forgot to cancel before I was charged. I got the invoice today and went on to cancel but was hoping to receive a refund as I haven’t used it all. Can somebody please help me?

Shopify Staff
Shopify Staff
1107 92 123

Hi @Nerissy,

Ted here from Shopify, thanks for posting your query in our Forum Community. 

I'm sorry to hear that you want to close the store. Shopify can not guarantee a refund without taking a look at an account in full but if you have since closed your store as mentioned in this tutorial, I can certainly take a closer look. I'll send an email privately to you now so I can authenticate the account and review the invoice with you.

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,


Ted | Social Care @ Shopify
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