Refund for renewal

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New Member
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Hello,

I have been ill and unable to cancel my renewal for my subscription.  I have just been able to check my credit card bill and was charged on 4th April.  I need a refund as I can no longer sustain my shop and am still recovering.  How do I get a refund?  Can you make an exception please?

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Shopify Staff
Shopify Staff
166 18 24

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

I'm sorry to hear that you have been ill and wish to close your store. I can certainly take a deeper look into this for you. Would you be able to send me your store URL, please?

 

Also, in order to look into refund options, your store will need to be officially closed. If you haven't done so already, you can close your store under Settings > Plan and permissions > Store Status > Close Store. Please note that we save the data from your store for up to 30 days after closure. If you ever feel up to opening your account again, the option is there! 

 

I look forward to hearing from you. 

 

Cheers!

 

Rose | Social Care @ Shopify 
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New Member
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Thanks for your email. My store url was www.barcinohome.com
I closed my store yesterday as soon as I saw the email about the renewal
which I wasn't able to act sooner on due to my condition.
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Shopify Staff
Shopify Staff
166 18 24

No problem. Thanks for providing the URL.

 

In order to take a deeper look into your account, I will have to authenticate via email. I'll be contacting you shortly so be sure to keep an eye out on your inbox.

 

Talk soon.

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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