Refund not working because I do not have a verified ACH

[Sasha_Dennig]

Hello,

I have just tried to issue a refund and Shopify is not allowing me to do so because I do not have a verified ACH.  

The payment was done through paypal and this is the first time I have had this issue.  I have tried issuing the refund via Paypal but there is no refund option.  

I am not sure what this is even about to be honest nor how to go about it.   Any ideas?

Any help will be most appreciated!

Thanks!

Sasha

[Matt_Lido]

Hello,

i have alsoo the same problem, do you have any idea ?

is it resolved or not yet ?

Thanks

[Steven_White]

This error message is coming from the Paypal gateway. You will need to contact Paypal to correct your bank information with them

Here is the link to paypal error messages: 

https://developer.paypal.com/docs/classic/api/errors/

search for error 10009

[Mauibro]

I got the same message. My intent in refunding is to return funds paid to Shopify that I have yet to receive.

If I understand, PayPal has insufficient access tobfunds from me to refund my customer? My question is, when I fix the issue with PayPal, does Shopify keep the money paid by my customer? I am confused?

[Rawtism]

I am also having this issue. Any help.??