Refund of Monthly Plan

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New Member
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Hey Shopify team,
I around 42 days back created a Shopify account and worked on it but it did not work well for me and I had very few sales. Today I had received a message That I have been charged for my monthly basic plan. I just had forgotten to cancel the account. Please refund my money. I'm a student and I really need this money. I had already mail you and started a live chat too but had no response
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Shopify Staff
Shopify Staff
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Hi there @Aryanx17!

 

Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'm sorry to hear you haven't had much success with your business so far, but I'd be happy to assist you with closing your account so you aren't billed in the future.

 

To close your store, you'll need to log into your Admin and go to your Settings > Account, and select Sell or close store"at the bottom right hand of the page, under Store status. You can then click Close store, and then enter your password to finalize your store cancellation.

 

While we don't typically offer refunds, someone from our Support Team will be in touch with you in the email you sent us, if they haven't already responded. After reviewing your closed account, they'll be able to determine if there's something we can do to support you. 

 

If you decide to re-open your store in the future, don't hesitate to make use of our 24/7 Technical and Merchant Support! We also have an abundance of resources to help you start develop your business, such as our Shopify Academy Courses, or our Shopify Guides

 

Please let me know if you have any questions, and I'd be happy to offer some guidance.

 

Cheers.

-

Ryder A. | Social Care Team at Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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HI!

 

I forgot to cancel my trial and got charged today...I just closed my store, is it possible to refund me? many thanks

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New Member
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Hello i forgot to cancel trial too what shoud i do?

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New Member
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no solutions?

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Community Manager
Community Manager
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This is an accepted solution.

Hi @Sunnylight 

 

It would be best to contact Shopify Support over phone, email, or chat since account details will need to be shared. 

 

Since this topic is a bit older I am going to mark my reply as the solution for others awareness. 

 

Thanks! 

TyW | Community Manager @ Shopify
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