Hi everyone, I really need your help. I accidentally activated the annual payment of $312. After my store had been closed. I came to see if I could reopen it and my device glitched and hence $312 was charged to my paypal. I currently dont have resources to pay the $312 can i be refunded pleaseeeee? I really need this money back.
This is Lana from Shopify. I can see that this is a frustrating situation!
At the moment, we are unable to look into your account details from the Shopify Community. Could you please get in touch with us through our live support here so that we can check if the refund is possible for you?