Refund on Shopify!!

New Member
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Hello there, so I was charged yesterday. 7/3/2020 I was charged 31 dollars (29 for the plan and extra for tax) but I did not want to pay monthly because I was just testing shopify and creating a store temporarily. I just closed my account and I read the Terms of Service and I saw that there is no refund policy but is there any way I could get a refund? I really need that money and I was just using this shopify store as I test since I have another account which I make my purchases! Thank You!

Shopify Staff
Shopify Staff
788 65 91

Hi @NathanScavacini,

Ted here from Shopify, thanks for reaching out to us and for letting us know. 

I'm sorry to hear that you've closed your store! How was your experience using the Shopify platform? If there's any feedback you could provide I'd be happy to pass this along! 

Just so you know if you decide to re-open the store again at a later stage, we do offer a $9 dormant/paused plan which might suit you better if you are not ready to launch the store. More information can be found in this guide if you would like to take a look or you're more than welcome to create a new store by signing up for another 14-day free trial if you would prefer. 

In regards to your refund query, I'm going to email you now to help authenticate the account and so I can review the store. Please keep an eye out for my email and if there's anything else I can help you with, please let me know, I'm happy to help! 

Many thanks,

Ted | Social Care @ Shopify
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