Refund on Subscription

New Member
1 0 0

I need a refund for my subscription since im not gonna be using the store... i though i had not chosen a plan for it. Thanks in advance.

Shopify Staff
Shopify Staff
1295 127 334

Hey there, @andreshylton 


Bo here from Shopify Support! 


In order to acquire a refund, you will need to close your store. To help you reduce the impact of recent events on your store, if you choose to reopen your store within 90 days of closing it, Shopify guarantees that all of your store's data and configuration information will be preserved. You do need to close your store manually, Shopify Support can't close your store for you. 


Before you close your store, consider the following:

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you will receive no bill after closing your store. For more information about your bill, see View your Shopify bill.
  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.
  • If you sell gift cards, then you might need to resolve outstanding cards. You can export your store's gift card CSV file that contains the information that you need to resolve any outstanding cards.
  • If you have a custom domain that you bought through Shopify, then you can transfer it to another provider.
  • If you have a custom domain that you bought through a third-party, then you can remove it from your store using your Shopify admin. If you don't remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.
  • If you plan to close your store and move your domain to a new platform, then be aware that Shopify's HTTP Strict Transfer Security (HSTS) will remain in effect on your domain for 90 days after you close your store to help ensure the safety of your and your customers' information.

Steps to Close: 

  1. Log in as the store owner.
  2. From your Shopify admin, click Settings, and then click Plan and permissions.
  3. In the Store status section, click Sell or close store.
  4. Click Close store.
  5. Enter your password to continue.
  6. At this point, you can contact Shopify to see if there is anything we can do to help. If you're sure that you want to close your store, then select a reason from the drop-down menu and then click Close store.

To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears.


I will be reaching out to you via email to authenticate you as the owner of this store. Please respond to the email once the store is closed and be sure to include the domain of the store so that I can authenticare you as the owner of the account. 


All the Best,


Bo - Social Care @ Shopify

Was my reply helpful? Click Like to let me know!
Was your question answered? Mark it as an Accepted Solution
To learn more visit the Shopify Help Center or the Shopify Blog