Refund troubles

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Same problem here! Set up the website and added all the required account information, or so I thought. Tested the ordering process by buying one of my own items and then tried to refund back again - was told "You do not have permission to refund this transaction Error codes: 10007". Then saw that there wasn't a PayPal account connected for the money to go to... so I connected as prompted but it still won't let me refund. Is this money now just in limbo??? I'd like it back please! 

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New Member
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Incredulous, I have the exact same issue. PayPal and Shopify are sending me back and forth like a pingpong ball. Where is the money? 

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