Refund

[shopmoddo]

I noticed in my "total daily sales" that a certain amount/order was refunded. I never processed that refund and I cant find why or what that item is that is being refunded. Anyone know how to help with this?

Thank you

[Ted]

Hi @shopmoddo,

Ted here from Shopify, thanks for posting your query! 

That sounds strange! I'm curious if the Total Daily Sales section was taking 24 hours to adjust and so it might not have looked correct for a while. Is the refund still appearing for you? If so, has the order number appeared as of yet in the Analytics > Reports > Returns section of your admin as shown below? 

Happy to take a closer look into this with you! 

Many thanks, 

[shopmoddo]

Thank you.
I’m not sure where to get to the refund section.
Under analytics I went to payments and it comes up. All it says is the
amount & was a PayPal payment.

[HaroldEBerger]

Here is the detail overview how to refund. 

https://help.shopify.com/en/manual/orders/refund-cancel-order

Hope It will work.

[Ted · Accepted solution]

Hi @shopmoddo,

Thanks for letting me know! I've just emailed you privately to authenticate the account and have a look at the reports. Please reply back to my email when you have a moment. 

Many thanks,