Refund

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shopmoddo
New Member
4 0 0

I noticed in my "total daily sales" that a certain amount/order was refunded. I never processed that refund and I cant find why or what that item is that is being refunded. Anyone know how to help with this?

Thank you

 

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Ted
Shopify Staff
Shopify Staff
1206 106 128

Hi @shopmoddo,

Ted here from Shopify, thanks for posting your query! 

That sounds strange! I'm curious if the Total Daily Sales section was taking 24 hours to adjust and so it might not have looked correct for a while. Is the refund still appearing for you? If so, has the order number appeared as of yet in the Analytics > Reports > Returns section of your admin as shown below? 

22-24-w95lr-nri12

Happy to take a closer look into this with you! 

Many thanks, 

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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shopmoddo
New Member
4 0 0
Thank you.
I’m not sure where to get to the refund section.
Under analytics I went to payments and it comes up. All it says is the
amount & was a PayPal payment.
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Here is the detail overview how to refund. 

https://help.shopify.com/en/manual/orders/refund-cancel-order

Hope It will work.

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Ted
Shopify Staff
Shopify Staff
1206 106 128

This is an accepted solution.

Hi @shopmoddo,

Thanks for letting me know! I've just emailed you privately to authenticate the account and have a look at the reports. Please reply back to my email when you have a moment. 

Many thanks,

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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