Refunds, but not refurnds?

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New Member
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Hi there... I'm new so thanks for your help.   I got a few orders and needed to edit the order with a substitution.  The substitution was the same price, it shows up as a refund.  I didn't manually refund anything.   Do substitutions just show up as a refund even though the total transaction is the same? Thanks! Marty

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New Member
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Thank you for your reply. In the screen capture you will see returns, but we didn't return anything. We substitute the another product which was the same $$.  I can't tell if that amount was actually refunded to the client?  Thanks, Marty

 

 

ere.  returns.jpg

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