Refunds

FoxCables
New Member
2 0 0

I recently set up my new store, but shortly after closed it due to not having a business paypal account. I Refunded all 3 of my orders, and then closed the store. I now have a couple paypal emails telling me to accept [said money from people's orders]. I do not want to accept it because i refunded the orders, but im afraid that if i dont, then it will take out money for the refund from my account without me getting payed, so in terms im loosing money. Can you please help me? 

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Hyde
Shopify Staff
Shopify Staff
810 89 147

Hi @FoxCables,

Hyde here from Shopify.

In order to better understand what is going on, I would need to understand how you refunded those orders. Did you follow our guide? Also, have you reached out to Paypal at all about the issue? What's more, have you completely closed your store as per this guide?

I look forward to hearing from you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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FoxCables
New Member
2 0 0

So i believe i cancelled the order, and refunded the person, but im not too sure. I can't see because my trial expired. I will try to contact paypal.

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