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Our customer service team process refunds for online orders. When they process the refunds they refund the customer the money but don’t put the stock in the system on the same transaction. Later in the day they manually add all the stock back in.


what are the cons of doing this? It doesn’t feel right to me. Does the affect our reporting?

Shopify Staff
Shopify Staff
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Hi @staceyr

Hyde here from Shopify.

The system allows for products to be automatically re-stocked upon refund. I'd be curious as to why your customer service team would opt to create more work for themselves by manually re-stocking instead?

Naturally, there is nothing to say that you have to update your stock there and then, however not doing so means you could leave yourself vulnerable to potential loss of sales due to delayed inventory updating and human error. You'd be able to view a month-end snapshot of your inventory regardless (here's how), to double-check, it just seems that it would be creating unnecessary work for yourselves.

I hope that helps, let me know if you have further questions. 

All the best, Hyde.  

Hyde | Social Care @ Shopify 
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