Regarding Stripe Payment not available for USA

DanyelleGray
New Member
3 0 0

Currently Stripe Payment option is not available in my shopify store. Please help me for how can i added in  my store. my store location is USA

 

Thank you.Srtripe.jpg

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Ren7
Shopify Staff
Shopify Staff
685 43 105

Hello @DanyelleGray , 

My name is Ren from the Shopify support team, thanks for your post! 

Is there a chance that you have Shopify Payments enabled? Or that you maybe began the process of enabling Shopify Payments but you haven't completed all the activation steps? If so, this means that Stripe won't show up as a payment gateway option as the two cannot be used in conjunction. 

You'll want to completely disable and deactivate Shopify Payments and then try again. I have outlined the steps below: 

Head to Settings > Payment providers and you will see an option to "Manage" Shopify Payments:

 

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At the very bottom of the next page, you will see an option to "Deactivate Shopify Payments".

 

This will complete the process and you should be able to log out and back in to find Stripe as an available option. Please let me know if you run into any issues!

 

 

Ren | Social Care @ Shopify 
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DanyelleGray
New Member
3 0 0

- Thank you for your replay.

- We have follow the step given by you. but we need not find any solution. then we select "united state" there is no option for "stripe".

united_state.jpg

united_state_payment.jpg

- When we select other country like "Russian" option for stripe is available it is only not available in "us".

russia.jpg

russia_payemnt.jpg

- Thank you.

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DanyelleGray
New Member
3 0 0

Hi, we have tried that way but their are no option available for stripe and could you please help us ASAP.

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Ren7
Shopify Staff
Shopify Staff
685 43 105

Hi @DanyelleGray

Alright, I see what is happening now as I initially missed where you mentioned being in the USA. Stripe isn't actually available to merchants in locations where Shopify Payments is an available option, see here.

Is there a particular reason you want to use Stripe VS Shopify Payments? What are some of the things you are needing out of a payment gateway?

You can learn more about the features and options at this link.

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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BOB_BDLFC
New Member
3 0 0

Hi Ren,

I'm having the same problem. The reason I want to use Stripe over Shopify Payments, is we already have a Stripe account where we process cc payments from another site. I'd like to have this all in one location. Please advise how to proceed.

Thanks.

Bob

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Ren7
Shopify Staff
Shopify Staff
685 43 105

Hello Bob, 

Thanks for your message. Are you located in the US? As mentioned above, Stripe isn't available to merchants in locations where Shopify Payments is. You can see all of the Payment Gateway options available for the US or any other place in the World at this link. 

I completely understand your desire to use Stripe if you're already on an active account, but Shopify Payments is going to be your best option. You can learn more about the features and benefits here. 

It's the simplest way to accept all major payment methods from customers and eliminates the hassle of lengthy third-party setup. You'll be automatically set up to accept these payment methods as soon as you create your Shopify store. 

Happy to answer any further questions!

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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