Hello @DanyelleGray ,
My name is Ren from the Shopify support team, thanks for your post!
Is there a chance that you have Shopify Payments enabled? Or that you maybe began the process of enabling Shopify Payments but you haven't completed all the activation steps? If so, this means that Stripe won't show up as a payment gateway option as the two cannot be used in conjunction.
You'll want to completely disable and deactivate Shopify Payments and then try again. I have outlined the steps below:
Head to Settings > Payment providers and you will see an option to "Manage" Shopify Payments:
At the very bottom of the next page, you will see an option to "Deactivate Shopify Payments".
This will complete the process and you should be able to log out and back in to find Stripe as an available option. Please let me know if you run into any issues!
Alright, I see what is happening now as I initially missed where you mentioned being in the USA. Stripe isn't actually available to merchants in locations where Shopify Payments is an available option, see here.
Is there a particular reason you want to use Stripe VS Shopify Payments? What are some of the things you are needing out of a payment gateway?
You can learn more about the features and options at this link.
Thanks for your message. Are you located in the US? As mentioned above, Stripe isn't available to merchants in locations where Shopify Payments is. You can see all of the Payment Gateway options available for the US or any other place in the World at this link.
I completely understand your desire to use Stripe if you're already on an active account, but Shopify Payments is going to be your best option. You can learn more about the features and benefits here.
It's the simplest way to accept all major payment methods from customers and eliminates the hassle of lengthy third-party setup. You'll be automatically set up to accept these payment methods as soon as you create your Shopify store.
Happy to answer any further questions!