Remove Domain Name From Closed Shopify Store

Solved
ZILLION101
Tourist
3 0 2

Hi Team,

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domaine name to a new store it shows me an error "A store with that domain name already exists"

Best regards

Rose
Shopify Staff
Shopify Staff
309 31 58

This is an accepted solution.

Hi, @ZILLION101 !

Thanks for reaching out to us about this.

I'd be happy to help you remove your domain from the old store. Would you be able to provide me with the domain in question and the .myshopify.com URL from the store that it's currently linked to?

Also, can you provide me with a screenshot of the DNS settings of your domain in order to prove ownership?

I look forward to your reply.

Cheers!

Rose | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZILLION101
Tourist
3 0 2

Hi, Rose

I am grateful for your support

zilliongoods.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Many thanks for your assistance.

 

0 Likes
Rose
Shopify Staff
Shopify Staff
309 31 58

This is an accepted solution.

No problem at all, @ZILLION101 !

You should be all set to add the domain to your new account now.

If I can help with anything else, please let me know!

Cheers!

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZILLION101
Tourist
3 0 2

Hi,@Rose 

All Good, You're the best @Rose 

Thank You So Much

 

bsmart_
Tourist
18 0 1

Hi Rose

 

I closed my store but it took my domain with it please can you help?!

shopify store is adaya-House.myshopify.com and my domain is www.adayahouse.com

 

Please can you look into this?

 Thanks,

 Bukiie

0 Likes
bebeset
New Member
2 0 1

Hi Team,

I Want to Remove My Domain Name From a Closed Shopify Store. How to do it Please?

When I try to connect my Domaine name to a new store it shows me an error "A store with that domain name already exists"

Heres what proves that am owning the domain:

NOTE: I have removed the part of "shops.myshopify.com" because I thought it ill fix my problem.

mk.png

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saifKhan
New Member
1 0 0

Hi ,

I also have the same issue, my trail has expired and I dont have any more access to my store, can you please remove my domain from my store.

Regards,

Saif

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rpamias
New Member
1 0 0

Hello, 

I need to transfer the domain of my closed store to the new store. 

Can you help me get the domain information. 

Thanks

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HaKa
New Member
1 0 0

Hi Rose, I have the same problem. My store is closed but I haven't removed my domain from the old store. I want to add it to the new store, please help me remove the domain from the old store.

0 Likes