Removing domain from expired trial

sennam
New Member
1 0 0

Hello,

 

I need to remove the domain I bought from shopify (sennamtrikotaj.com) but since my trial has expired I can't access the admin panel of the store that the domain was attached to. I also can't contact Shopify help since I can't choose a store (since it is expired). How can I retrieve my domain or contact someone that can do that?

 

Thanks in advance

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Lulu
Shopify Staff
Shopify Staff
908 87 188

Hey, @sennam!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

That is no problem at all. Just so you are aware you can't transfer out your domain within 60 days of purchasing it. If this time has passed then let me know and I can add a 24-hour trial so you can go in and transfer out your domain

I hope this helps but let me know if you need any clarification or if you have any other questions at all. 

 

 

Lulu | Social Care @ Shopify
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Neverstop
New Member
1 0 0

Hello,

I have a very similar problem. I would like to close my expired store, so I am able to cancel the domain on that store to use it for my new store. Please help me.

Thank you so much

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keeganmorgan
New Member
5 0 0

Hi Lulu 

 

Im having the same problem on one of my stores. Just trying to get the domain back. I need to give you the email to the store

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