I can't find a way within our blog to reply to reader comments. Sorry if this has been covered but comments from 2014 say it can't be done. Surely this is not still the case. We recieve questions that would greatly benefit a lot of people so replying via email individualy to each comment is time consuming and far from ideal. But not replying is also far from ideal as we are not interacting and creating trust with our community and driving sales.
There must be a way to reply and have these answers appear from US and appear under the relevant questions.
Can anyone help?
Great question! :)
To reply to blog comments, you just need to go to the customer facing side of your store and leave a comment. So for example, if you go to this page you can reply to the comment there by going below it to enter your information and reply/comment.
If you are looking for a more robust comment system, I would recommend taking a look at some of these apps.
You can leave a new comment but cannot reply. This is solved in 3d party apps, like ours: http://www.socialshopwave.com/app/comments
Moreover, it is enough to log in once in Shopify account and you won't need to enter your email address, name fields. Check in on this live demo site: https://ssw-demo.myshopify.com/blogs/news/9159107-first-post
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I've spoken to a number of merchants frustrated by this problem. I've created an app that addresses it as best as possible.
- sends an email notification for each comment
- lets you approve or delete the comment from the email
- you can reply to the email to post a new comment
- you see the commenter's email address.
I was hoping to make it free but it was a fair bit of work in the end so there is small monthly charge.
You can check it out here: https://apps.shopify.com/blog-comment-manager
Hope it helps!