Requesting Refund on an automatic payment

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Courtier
New Member
2 0 0

Last Night while working i got a notification that shopify swiped my card for $180 on a website theme

i did not select thus theme nor give permission for this purchase please refund my money to the card it was charged very important money in this time of building a brand

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Trevor
Community Moderator
Community Moderator
2348 259 491

@Courtier 

The system can not charge your credit card for a theme purchase unless authorized by the Account Owner. When making the purchase, you will be presented with the option to approve the charge:

 

19-31-24803-30445

 

Theme purchases are non-refundable one-time purchases.

If there is something about the theme that isn't to your liking, then I'd be happy to explore that with you to see what options you have with the theme that can make it work for your business. If you can let me know the name of the theme and the issue, then we can get started. 

Trevor | Community Moderator @ Shopify 
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Courtier
New Member
2 0 0
there was no request for payment before it was withdrawn at all
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Trevor
Community Moderator
Community Moderator
2348 259 491

This is an accepted solution.

@Courtier 

If you believe the charge was done in error, then I'd welcome you to reach out to our Support as they can check the logs to see why the charge occurred. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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