For some reason, some of my products got deleted in Oberlo, because i set the setting of the variant is no longer available, it will remove the product automatically. Is there a way to restore deleted products in my store? I wasn't able to backup my products by exporting it to a csv. Let me know.
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Nick here from Shopify. Good question!
Once a product has been deleted it is permanently removed from Shopify and can't be restored. Should a product be deleted from your store you would need to add it back to the admin again.
Shopify has a helpful guide for this going into more detail about it which you can read here.
Hopefully, this helps and answers your question. If you have any others, don't hesitate to let me know.
All the best, Nick
Complete understand where you are coming from. As a store owner, we've all been there. But this feedback is good and we really appreciate it. I'll put this forward to our development as a feature request on your behalf for the future. 🙂
My client accidentally deleted one of their (most complicated) listings and I frantically contacted support to see if it could be recovered before finding this online article. I had to spend 2-3 hours tonight trying to remember all of the details from that page from scratch and their page was offline for half of the day. For reference, this page is linked in several places on their website (featured on the home page as one of the CTA's), and has 60 variants.
If there was a 24-48 hour recovery period for deleting products, I would have saved 2-3 hours of my time plus the time lost on acquiring clients while the site was down for half a day.
I hope you would consider a similar feature on your future product roadmap. Thank you!
Thank you for your feedback. I think that's a very interesting concept and will add your point and example of how it affected you regarding the delay aspect to the feature request.
I think it's ridiculous that Shopify doesn't have a trash bin for deleted products so they can be easily and quickly restored. I had accidently had a product checked that didn't show on the screen and when I deleted the product I wanted to delete, the other one was also deleted accidentally. Not only did I have to relist the product I didn't want to delete, I lost all the 20+ reviews for that product. That really stinks! All because Shopify doesn't have the foresight to realize, sometimes, products get deleted by accident.
I completely see how that could be frustrating. I spoke to our higher-level support team about this. They mentioned there is a limited timeframe where some products can potentially be restored, but there are no guarantees. If it's something you'd like to explore more, I can reach out to you directly about it if you would like? If so, could you confirm the best email to reach you on is the one you signed up to the community with please.
The Rewind app is something you could look into considering, it won't save what's already lost but it will stop this from happening again should it. You can see the Rewind app here.
Last but not least I will also submit this as a feature request on your behalf.
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