Return Policy

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Tourist
8 0 1

I have a clothing store and wanted to setup a better return policy. I was wondering what people typicaly do ? Have the customer pay return shipping or I pay for it ? 

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Shopify Staff
Shopify Staff
170 0 15

Hi there!

Kerstin here from the Shopify Guru Team :)

From what we see, most stores would have the customer pay for return shipping but that depends on your business stragegy and shipping prices of course. We have several returns related apps in our App Store that may also be an option to improve your customer's return experience and increase buyer confidence. You can check them out here.

All the best,

Kerstin K.

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Explorer
265 0 21

The most important thing is the relevant laws where you're operating. That has to be the minimum and then you can choose to do more but not less.

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