Hi all - looking for advice on our returns policy please.
For some background. We are a boutique occasion-wear business mainly trading in the UK and Ireland. We have one-off pieces and special order items as well as some sale / stock items.
We do sell to mainland Europe and further afield but it's really not worth it for us (we will typically lose money on the transaction - especially for Clearance or Sale items)
So in our T&C's (that no one reads of course) - we clearly state that we do not accept returns for international orders (and for clearance items) - other than faulty items. We really want to discuss these transactions with customers and encourage everyone to speak to us if they have concerns about size fit etc.
Likewise: we often order "made-to-order garments" for customers. They aren't one-off but they are cut to order but they are sold as "custom" items. These are again mentioned in the T&C's (often someone has visited our store and tried on a sample anyway).
So the questions is simply: are we covered by our clear / published T&C's or does the distance selling and EU cool-off period rules override this clear statements?
At this stage: we are considering simply not selling outside of UK and Ireland as the returns are problematic with goods in-transit for about 1 month before they get back to us for re-sale.