SHOPIFY PAYMENT ACCOUNT ON HOLD?

Solved
SQUATCHGEAR
New Member
1 0 0

I have tried to resolve this issue multiple times to no avail.  The help topic said they should be sending me an email to resolve the issue but I have not been able to find on in my inbox, junk or trash.  Can you assist?

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Eunice
Shopify Staff
Shopify Staff
208 37 30

This is an accepted solution.

Hey, @SQUATCHGEAR 

Eunice here from Shopify, thanks for posting, and welcome to the Community.

Because you haven't received an email about your payouts being on hold, we’ll need to access your account in order to investigate. While we're not able to provide account-specific support in the Community at this time, we'd be more than happy to assist via chat, callback, or email. To select one of these options please follow my instructions below:

1. Log into the Shopify Help Center

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2. Once you're logged in, select Support > Contact Support from the menu.

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3. Type contact support in the search bar and then hit search.

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4. Continue to get support then select request a callbackchat with us or email us from the options.

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Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic.

If you have any difficulty contact Shopify Support please let me know here. Thank you.

Eunice | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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