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Hi everyone, 

if anyone can answer me this, 

I'm selling sauces, i have SKU for single unit sauce and also i have SKU for a carton of the same sauce.

Let's say my customer bought one carton, and after a month, customer wanna return 20 bottles, instead of the full 24 per carton. 

on shopify, what is the best way i can perform a return in that order. ( Because it only allow me to fully return the one carton unit SKU )

Or what do u guys suggest me to do ?


thankyou very much!

Shopify Partner
820 73 140

Hi @KJ1985 

Hope you're having a great day!

Useful resource:

How to Implement a Return Policy That's a Win for Both You and Your Customers?

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